Refund Policy

Platform-license purchases

Contact us within seven days of an initial Auto Provision Pro platform-license purchase if the hosted service does not materially match the purchased description. We will review the account’s activation and usage and may issue a full or partial refund when appropriate. Refund rights required by applicable law are not limited by this policy.

Monthly plans and renewals

You may cancel a recurring platform plan to stop future renewal. Charges for a billing period that has already begun are ordinarily non-refundable because hosted capacity and services are made available immediately. Duplicate charges, billing errors, and charges made after a confirmed cancellation will be investigated and corrected when verified.

Partner credits

Unused partner license credits may be eligible for review within seven days of purchase. Credits that have been assigned, activated, consumed, transferred, or used to create customer access are not refundable except where required by law or when caused by a verified platform error.

Reseller customer purchases

Purchases made from a reseller’s storefront are transactions with that reseller and are governed by that reseller’s published refund terms. Customer funds are processed through the reseller’s connected payment account. Auto Provision Pro does not receive those proceeds and cannot promise or issue a reseller’s customer refund.

Chargebacks and provider disputes

Opening a payment-provider dispute does not cancel an account or future renewal by itself. Please contact the responsible seller or Auto Provision Pro first so the issue can be reviewed. Fraudulent disputes or abuse of payment systems may lead to account restriction.

How to request review

Send the account email, transaction date, amount, and reason for the request to info@autoprovisionpro.com. Do not send card numbers, passwords, or panel credentials.

WhatsApp @App_Panel_Pro